Order Cancellation Policy

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

Customers may cancel their order under the following conditions:

a) Within 24 Hours of Placing the Order

• 100% cancellation allowed.

• Full refund will be issued (including prepaid shipping charges, if applicable).

• Refund will be processed within 5–7 business days.

b) After 24 Hours but Before Dispatch

• Cancellation requests may still be accepted.

• Payment gateway charges (2%–3%) may be deducted from the refund.

• Refund will be processed within 7 business days.

1.2 Cancellation After Dispatch

Once the order has been shipped:

• Cancellation is not allowed while the product is in transit.

• Customers may refuse delivery; however:

  • Forward and return shipping charges will be deducted from the refund.

  • For large or heavy instruments (e.g., Drum Sets, Keyboards, Digital Pianos), two-way shipping charges will be deducted.

2. Return Policy

Due to the delicate and performance-sensitive nature of musical instruments, returns are subject to strict conditions.

2.1 Return Eligibility (Non-Defective Products)

Returns are accepted only if:

• Return request is raised within 48 hours of delivery.

• The product is unused and in original condition.

• Original packaging, tags, manuals, and accessories are intact.

• There are no scratches, damages, or signs of usage.

Return shipping charges must be borne by the customer.

For instruments above ₹10,000:

• A 10%–15% restocking fee may be deducted after inspection.

Refund will be processed only after quality inspection at our Indore office.

2.2 Non-Returnable Items

The following products are non-returnable for hygiene and safety reasons:

• Harmonicas (Mouth Organs)

• Flutes

• Microphones

• In-ear monitors

• Reed instruments

• Guitar strings once opened

• Customized or special-order products

• Clearance or discounted sale items (if marked non-returnable)

3. Damaged or Defective Products

If a product is received damaged or defective:

• The issue must be reported within 24–48 hours of delivery.

• An unboxing video (from opening the sealed package) is mandatory.

• Clear photos and invoice copy must be shared via email or WhatsApp.

After verification:

• Replacement will be provided wherever possible.

• If replacement is unavailable, a refund will be issued.

• Bavander.com will bear return shipping charges for verified damaged/defective items.

Claims without proper unboxing video may not be eligible.

4. High-Value Orders (Above ₹25,000)

For high-value instruments such as Drum Sets, Digital Pianos, and Premium Guitars:

• Serial numbers are recorded before dispatch.

• Products are quality-checked and video-documented.

• Refund will only be processed after complete inspection.

• Any damage due to improper handling after delivery will not be covered.

5. Cash on Delivery (COD) Policy

• COD is available for orders up to ₹10,000.

• For orders above ₹10,000, partial advance payment may be required.

• If a customer refuses a COD order without valid reason:

  • Shipping charges will be recovered.

  • Future COD orders may be restricted.

6. Refund Timelines

• UPI / Bank Transfer: 3–5 business days

• Credit/Debit Card: 5–7 business days

• EMI Payments: 7–10 business days

Refund timelines depend on banking partners and payment gateways.

7. Important Notes

• Customers are advised to carefully read product descriptions before purchasing.

• Musical instruments may require tuning and basic setup after delivery.

• Slight tonal variations are natural and do not qualify as defects.

• Bavander.com reserves the right to refuse returns that do not meet policy conditions.

8. Contact for Cancellation or Return Requests

Phone/WhatsApp: 8357957235
Address: Bavander.com, Khandwa Road, Indore, Madhya Pradesh, India