Shipping Policy

Shipping Policy

Effective Date: 2026
Company Name: bavander.com

Thank you for shopping with bavander.com. We are committed to delivering your musical instruments safely and on time across India.

1. Shipping Coverage

We currently ship across all serviceable locations in India. Delivery availability may vary depending on courier partner reach and pin code serviceability.

2. Order Processing Time

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Custom, imported, or made-to-order instruments may require additional processing time, which will be communicated at the time of purchase.

  • Orders placed after 5:00 PM will be processed on the next business day.

    • 3. Shipping Charges

    • Free shipping on orders above ₹ 5000 Depends up on ongoing offers*.

    • A standard shipping fee of ₹ 100 applies to orders below ₹ 2000.

    • Oversized or heavy instruments (e.g., drum sets, pianos, amplifiers) may incur additional shipping charges.

    • Shipping charges (if any) will be displayed at checkout.

    4. Estimated Delivery Time

    • Metro Cities: 2–5 business days

    • Tier 2 & Tier 3 Cities: 4–8 business days

    • Remote Areas: 5–10 business days

      Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or unforeseen circumstances.

    5. Packaging & Handling

    We take extra care in packaging musical instruments using:

    • Protective padding and reinforced cartons

    • Waterproof wrapping (where required)

    • Fragile labeling for delicate items

    Despite careful packaging, minor external packaging damage during transit may occur. Please inspect your order upon delivery.

    6. Order Tracking

    Once your order is shipped:

    • You will receive a tracking ID via email/SMS/WhatsApp.

    • You can track your shipment through the courier partner’s website.

    If you do not receive tracking details within 3 business days, please contact us.

    7. Damaged or Missing Items

    If your order arrives damaged:

    • Record an unboxing video without pause.

    • Notify us within 48 hours of delivery on call or whatsapp our number 8357957235

    • Share photos/videos at [support email].

    Claims without unboxing video proof may not be eligible for replacement.

    8. Shipping Restrictions

    • We currently do not ship internationally.

    • Certain large instruments may not be deliverable to remote locations.

    • Cash on Delivery (COD) may be unavailable for high-value orders above ₹ 10000

    9. Failed Delivery Attempts

    If delivery fails due to:

    • Incorrect address

    • Customer unavailable

    • Refusal to accept delivery

    Re-shipping charges may apply.

    10. Delays Beyond Our Control

    We are not responsible for delays caused by:

    • Natural disasters

    • Government restrictions

    • Strikes

    • Transport disruptions

    • Courier partner delays

    11. Contact Information

    For shipping-related queries:

    ? Email: [ayu.delhi@gmail.com ]
    ? Phone/WhatsApp: +91-8357957235
    ? Support Hours: [Days & Time till 10 pm ]


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